Customer Service

Shipping & Delivery
Once payment is confirmed, we will endeavour to send your item ASAP. The cost and time of delivery will be dependent on the size / weight of the item purchased and the distance to where your item will need to be shipped.
Privacy & Security
Our website security is of the upmost priority to TheTrade Shop NZ, and is regularly updated to keep from unwanted security breaches from outside sources. We ask all account holders to keep their account information confidential at all times and held in a secure place for future reference. For any queries pertaining to the Privacy Policy of The Trade Shop NZ, you can refer to the 'Terms Of Service and Privacy Policy Page' of this website. You can do so now by clicking here: Privacy Policy
Returns & Replacements
If for any reason you would like to return or replace your item purchased here at The Trade Shop NZ, please provide your order ID of the item, Billing last name, Email address, and refer to the 'Orders and Returns Page' of this website. You can do so now by clicking here: Orders and Returns .
Ordering
When ordering items, please ensure that the item is the correct item/s that you wish to purchase and that you have the right amount if you are purchasing more than one. Once you add an item to the shopping cart, you will be taken to the pre-checkout page where you can confirm your order or continue to browse and shop through our website. When ready to checkout, you will be taken to the checkout page where you will prompted to enter your payment details as either a guest or account holder.
Updating Account Information
Although our website is regularly updated, it is the sole responsibility of the account holder to keep his or her account information updated at all times. This will ensure that we at The Trade Shop NZ will deliver your item/s at the correct address at the time of purchase according to the delivery address stated in your account information. The Trade Shop NZ will not be liable for the misplaced goods that has been shipped due to wrong or outdated account information held or given by the purchaser. Any queries pertaining to this matter can be referred to the 'Terms Of Service and Privacy Policy Page' of this website. You can do so now by clicking here: Privacy Policy